• North 1, West 4, Chuo-ku, Sapporo, Hokkaido / +81-11-261-3311
  • FAQ

ENGLISH

SAPPORO GRAND HOTEL

AMENITIES & SERVICE

Offering considerate services together with
an elegant selection of amenities and rental equipment for every guest to ensure a comfortable stay.

BATH AMENITIES

  • Enjoy the BVLGARI Hotel Collection, amenities that are only available from leading hotels

    The BVLGARI Hotel Collection was created exclusively for the most prestigious hotels in the world, for use by valued guests seeking a unique, luxurious, and relaxing experience. The unparalleled traditional and sophisticated style created by BVLGARI is recognized worldwide, and its high quality and distinctive design has enjoyed wide acclaim. Eau Parfumeé au Thé Rouge guides you to a world of absolute indulgence, conveying the warmth and fullness of sensual pleasure.

    • Room Type
      • Grand in Grand

  • Enjoy the fragrant world of "THEMAE", France's high-class spa brand

    Created from the artistry of the Japanese tea ceremony, "THEMAE" is an experience in tradition and elegance. Luxuriate in the moisture created by this special combination of four precious tea extracts and bring out the pliancy and suppleness of your skin.

    • Room Type
      • ◼︎Comfort Floor
      • Japanese Living
      • Comfort Junior Suite Room
      • Comfort Suite Room
      • ◼︎East Building Standard Floor
      • Anniversary Double Room
      • Universal Room
      • Family Room
      • Corner Deluxe Twin Room

ROOM SERVICE・
INROOM RELAXATION

  • Enjoy a private meal in your room

    Breakfast, dinner, light meals or late night snacks, you can enjoy a meal in your room at almost any hour of the day. Experience a special meal prepared by our chefs together with a selection from our drink menu. Please note that a vegetarian menu is available as well.

    See the menu

  • Aroma Treatment & Massage Service

    Enjoy a private aroma treatment or massage service in your room. Let the service come to you and simply spend a relaxing time in the comforts of your room.

    Aroma Treatment

    • Availability
      • 15:00 to 4:00
    • Price
      • 60 minutes　¥11,000 and up (tax included)/ 30-minute extension　¥6,000 / Request for specific therapist ¥2,000
    • Reservations
      • Credo International Co., Ltd.
      • TEL：0120-350-798
      • ※Please contact directly.

    Massage

    • Availability
      • 15:00 to 0:00
    • Price
      • 40 minutes　¥5,500 (tax included) / 　20 minutes extension　¥2,500 (tax included)
    • Reservations
      • For an appointment, contact the front desk.

SUPPORT

  • Internet

    Both wired and wireless LAN connections are available in all of the guest rooms.

    • Security settings when using the internet is your own responsibility
    • Please understand that we can not assume any responsibility for loss or damage caused by unexpected suspension or connection failure when using this internet service.
    • Illegal download and upload of copyright-protected contents (images, movies, music, writing, software, etc.) and the use of file sharing software are prohibited.
    • The free Wi-Fi service quality can change depending on the number of simultaneous users and strength of signal.

  • Laundry Service

    • Drop-off time
      (for same-day service)

      Monday - Saturday: until 11:00
      Sunday: Closed
      Holidays: until 10:00

    • Ironed-service

      8:00 - 18:00 everyday

  • Delivery Service

    • Location

      Annex 1F

    • Business hours

      7:30 - 13:00, 14:30 - 20:00

      Cut-off time for same-day mailing is 18:00.

      Cardboard boxes (extra fee): ¥530, ¥420

  • Car Rental

  • Bicycle Rental

    At the front desk, we offer one-day passes for bicycle rentals, great for shopping or sight-seeing in Sapporo city.

    • Price

      porocle one-day pass ¥1,650 (tax included)

    • Location

      Front desk (Sold from April 26)

      Non-hotel guests can also purchase this pass.

    What is porocle?

    porocle is a new bicycle rental service that allows you to ride bicycles freely between ports located in Sapporo city.

  • Foreign currency exchange machine

    • Location

      Beside front desk

    • Hours

      24 hours

    • Currencies accepted

      • -US Dollars (USD)
      • -Euro (EUR)
      • -Hong Kong Dollars (HKD)
      • -Singapore Dollars (SGD)
      • -Thai Bahts (THB)
      • -Chinese Yuans (CNY)
      • -Taiwan Dollars (TWD)
      • -Korean Wons (KRW)

    We only offer exchange from foreign currencies to Japanese Yen.

List of items for rent［PDF］

PAYMENT

  • Select the method of payment that best suits you

    For your convenience, you can select from a wide range of credit card and payment services. Please choose the payment method that best suits you.

You can pay by cash or with one of the following payment services.

  • Credit Cards

    VISA / JCB / Master / UC / AMEX / DC / DINERS / Ginrei and others accepted.

  • Payment Services

    Alipay / WeChat Pay / Electronic Money / QR Code

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